Reporting to the Assistant Residential Operations Manager (AROM)of Yale Housing, the Operations Assistant (OA) will work closely with a team of Operations Assistants and other seasonal and full-time staff to coordinate all residential aspects of participants’ arrivals, stays and departures.  This includes residential assignments, facility coordination, custodial services, billing reports and other logistical needs as necessary, utilizing the StarRez Housing database. The Operations Assistant is responsible for supporting the housing team in administrative support of data entry, customer service, and StarRez management for more than 6500 academic year students, 10,000 summer guests, and over 5000 beds in the housing software. The OA will assist in the management of registration, housing only groups, and logistics of all summer programs including post-term, Commencement, and Reunion housing. The Operations Assistant will aid the housing team with development, testing, and logistical planning. As a support for Yale Conferences & Event’s (YC&E) summer operation, the OA will assist with the opening and closing of colleges, budgetary planning and coordination of resources, and auditing of summer housing data. The Operations Assistant will be expected to cultivate and develop beneficial relationships with internal and external service providers and serve as a liaison with numerous university departments and external organizations. The OA will provide on-site comprehensive management of housing procedures and vendor deliveries as dictated by the Yale Housing and customer service needs, maintaining a high level of customer service to clients and participants while demonstrating responsiveness and professionalism. The Operations Assistant will assign tasks to staff daily, utilize StarRez, Trello, and Salesforce to work on housing projects, interact with clients, plan resources, support housing registration and manage tasks. The Operations Assistant works closely with the summer staff, particularly the Assistant Office Manager, Operations Leads and Resource Coordinators, to comprehensively support all housing and operations endeavors. Job role will become full-time for the summer season, beginning in Mid-May.